Fire Protection Dispatch & Scheduling Lead

M.C. Dean, Inc.; McLean (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology firm in McLean, Virginia is seeking a Fire Protection Service Coordinator. In this role, you will be responsible for scheduling and dispatching Field Service Technicians to meet customer demands efficiently. You will also prioritize service delivery and maintain a positive company image. The ideal candidate should have a High School Diploma and at least 3 years of experience in technical customer service, along with strong organizational skills and proficiency in Microsoft Office. This position may require a government background check and eligibility for security clearance.

Qualifications

• Minimum of 3 years of technical customer service experience related to Fire Alarm & Life Safety Systems preferred.
• Experience in dispatching or related field.
• 1+ years of scheduling experience.

Responsibilities

• Schedule preventative maintenance inspections and emergency calls.
• Utilize dispatch board to maintain service schedules.
• Dispatch technicians for emergencies.

Skills

Excellent communication skills

Strong planning and organizational skills

Problem-solving skills

Customer service skills

Attention to detail

Ability to work under pressure

Education

High School Diploma / GED

Tools

Excel

Microsoft Office Suite

Job description

A leading technology firm in McLean, Virginia is seeking a Fire Protection Service Coordinator. In this role, you will be responsible for scheduling and dispatching Field Service Technicians to meet customer demands efficiently. You will also prioritize service delivery and maintain a positive company image. The ideal candidate should have a High School Diploma and at least 3 years of experience in technical customer service, along with strong organizational skills and proficiency in Microsoft Office. This position may require a government background check and eligibility for security clearance.