Dedicated Coordinator

Commercial Fire Protection Inc.; Denver (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly rate

Medical and dental 100% paid by the Company

401k

Life insurance

Paid time off and holidays

Supportive team environment

Laptop

Tuition reimbursement

Career advancement opportunities

Job summary

Commercial Fire Protection Inc. is seeking a dedicated individual for a role that emphasizes customer service and office admin support within the fire safety industry. The position involves handling customer calls, scheduling work orders, and providing service quotes among other responsibilities. An ideal candidate should have at least two years of experience in office administration and customer service, along with a high school diploma or GED. The company offers competitive benefits, ensuring a supportive team environment with opportunities for career advancement.

Qualifications

• Minimum 2 years office admin and customer service experience.
• At least 1 year experience in service dispatch and customer service.
• Fire and life safety industry knowledge.

Responsibilities

• Handle incoming customer calls including service dispatching, tracking and scheduling of calls.
• Create and Dispatch Work Orders required for scheduling of planned maintenance and service.
• Complete Service Agreement work orders as required.
• Monitor and follow up on work orders.
• Procure Parts/Materials for service work orders.

Skills

Customer service skills

Microsoft Outlook

Microsoft Excel

Microsoft Word

Organizational skills

Attention to detail

Communication skills

Flexibility

Proactive behavior

Collaborative skills

Education

High school diploma or GED equivalent

Job description

This position requires the skills and ability to provide project and service coordination and officeadministrative support. Job duties include customer service, preparing reports in spreadsheets,scheduling work orders, creating estimates and proposals for our internal Operations and BusinessDevelopment teams. Candidate will work with the Portfolio Managers and installers to ensureconsistent best in industry customer satisfaction.

Key Responsibilities:

• Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites, and handling all general inquiries as required.
• Create and Dispatch Work Orders required for scheduling of planned maintenance and service.
• Complete Service Agreement work orders as required.
• Monitor and follow up on work orders.
• Administer the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
• Procure Parts/Materials for service work orders.
• Provide Service Quotes to customers with the assistance of the Service Supervisor.
• Schedule and follow up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors.
• Establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback.
• Create reports.
• Perform other duties and responsibilities as requested or required.

Required Skills & Experience:

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
• Shows initiative regularly engages in proactive behavior and looks for opportunities.
• Strong ability to facilitate a collaborative working environment for customers and team members.
• Minimum 2 years office admin and customer service experience
• High school diploma or GED equivalent
• At least 1 year experience in service dispatch and customer service.
• Fire and life safety industry knowledge

Benefits:

Commercial Fire Protection is pleased to offer a competitive compensation package which includes:

Competitive hourly rate, medical and dental 100% paid by the Company, vision,401k, life insurance,

paid time off and holidays, supportive team environment, laptop, tuition reimbursement, and career

advancement opportunities.

All qualified applicants to Commercial Fire Protection are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.