Service Dispatch & Operations Coordinator

McKinstry Company; Seattle (WA); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match and profit‑

Paid time off and holidays

Comprehensive medical, prescription,  

Job summary

McKinstry is seeking a Service Coordinator to join our Seattle, WA team. You will manage coordination, communication, and prioritization of technician resources across scheduled and reactive work within budget.

Responsibilities include dispatching, administration, promoting safety, managing budgets, generating reports, and ensuring client satisfaction. Requirements: three years admin experience, high school diploma, construction experience preferred, and strong MS Office/SharePoint knowledge.

Qualifications

• Three years of administrative experience working with customers.
• High school diploma or equivalent work experience.
• Experience in the construction industry is preferred.
• MS Office Suite (Word, Excel, PowerPoint, Outlook) and Visio; SharePoint knowledge preferred.
• Knowledge of mechanical and electrical contractor tools and equipment preferred.
• Excellent organizational and communication skills required.

Responsibilities

• Coordinate, prioritize, and communicate technician resources across scheduled and reactive work.
• Dispatch maintenance, service, and project work within time frames and budgets.
• Schedule technicians, ensure tools/materials, and manage project expectations.
• Communicate with clients and represent McKinstry throughout all dispatched work.
• Generate weekly/monthly reports including pipelines, sales, and expenses.
• Close out all managed work efficiently and completely.
• Support management with callbacks and issue resolution.

Skills

Customer service

Organization

Communication

Problem solving

Education

High school diploma

Tools

Microsoft Office Suite

SharePoint

Visio

Job description

McKinstry is seeking a Service Coordinator to join our Seattle, WA team. You will manage coordination, communication, and prioritization of technician resources across scheduled and reactive work within budget.

Responsibilities include dispatching, administration, promoting safety, managing budgets, generating reports, and ensuring client satisfaction. Requirements: three years admin experience, high school diploma, construction experience preferred, and strong MS Office/SharePoint knowledge.