Service Coordinator

McKinstry Company; Seattle (WA); Presencial; USD 34.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

401(k) with employer match and profit‑

Paid time off and holidays

Comprehensive medical, prescription,  

Descripción de la vacante

McKinstry is seeking a Service Coordinator to join our Seattle, WA team. You will manage coordination, communication, and prioritization of technician resources across scheduled and reactive work within budget.

Responsibilities include dispatching, administration, promoting safety, managing budgets, generating reports, and ensuring client satisfaction. Requirements: three years admin experience, high school diploma, construction experience preferred, and strong MS Office/SharePoint knowledge.

Formación

• Three years of administrative experience working with customers.
• High school diploma or equivalent work experience.
• Experience in the construction industry is preferred.
• MS Office Suite (Word, Excel, PowerPoint, Outlook) and Visio; SharePoint knowledge preferred.
• Knowledge of mechanical and electrical contractor tools and equipment preferred.
• Excellent organizational and communication skills required.

Responsabilidades

• Coordinate, prioritize, and communicate technician resources across scheduled and reactive work.
• Dispatch maintenance, service, and project work within time frames and budgets.
• Schedule technicians, ensure tools/materials, and manage project expectations.
• Communicate with clients and represent McKinstry throughout all dispatched work.
• Generate weekly/monthly reports including pipelines, sales, and expenses.
• Close out all managed work efficiently and completely.
• Support management with callbacks and issue resolution.

Conocimientos

Customer service

Organization

Communication

Problem solving

Educación

High school diploma

Herramientas

Microsoft Office Suite

SharePoint

Visio

Descripción del empleo

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

McKinstry is looking for a Service Coordinator to join our team in Seattle, WA. The Service Coordinator manages the coordination, communication, and prioritization of technician resources across all scheduled and reactive work within budget. Additional responsibilities may include:

Dispatching

• Receiving of client requests and management of client expectations and communication across maintenance and service calls.
• Prioritize and schedule maintenance, service, and project work within given time periods
• Schedules and manages group of technicians across all work, including communication of work details, assurance of tools/material requirements, and project expectations
• Management and communication of work status, assuring achievement of client commitment and work success for McKinstry.
• Continuous updating, work prioritization, and technician scheduling in the dynamic environment, including working with other Service Coordinators, Account Management, and Project Management resources.
• Communication with our clients and representation of McKinstry across all work managed and dispatched.

Administration

• Promote a comprehensive safety program for our department, across all work managed, and with all technicians dispatched
• Effectively manage jobs and budgets across all horizontal offerings: Maintenance, Service, and Projects.
• Communicating closely with management in regard to callbacks, technician problems, unsatisfied customers, etc.
• Available an hour before and after start and/or end times to assist the team during unscheduled peak times that is required due to the nature of service work (basically 7-5 schedule flexibility).
• Provides accurate accounting of sales achievements and improves service visibility.
• Reviews current service processes and then refines the methods to make them more efficient and effective for clients and McKinstry.
• Generates reports for weekly and monthly meetings. Includes pipeline reports, sales summaries, maintenance project reports, manpower reports, and employee expenses.
• Assures the efficient and complete closeout of all work managed.

Other duties as assigned.

What You Need To Succeed at McKinstry:

• Knowledge of mechanical and electrical contractor tools and equipment preferred.
• Three (3) years of administrative experience working with customers required.
• High school diploma or equivalent work experience required.
• Experience in the construction industry is preferred.
• Intermediate knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, Outlook and Visio required; working knowledge of SharePoint preferred.
• Knowledge of how to properly review proposals, bids, contracts and manpower reports preferred.
• Excellent organizational and communication skills required

PeopleFirst Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $24.36 - $39.28 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is considered non-exempt and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.