Service Dispatch & Operations Coordinator

ORR Protection; Gig Harbor (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

ORR Protection is seeking a Service Coordinator to work with customers, subcontractors, field operations and account managers to schedule routine service, emergency calls and repairs. You will ensure jobs meet SLAs and are scheduled efficiently to maximize profitability.

The role operates in an office setting under a safety-focused, customer‑oriented team environment, with opportunities for growth within ORR Protection.

Qualifications

• Customer service experience or demonstrated proficiency.
• Analytical thinker with attention to detail.
• Ability to work collaboratively in a fast-paced environment.
• Ability to work independently and meet deadlines.
• Familiarity with data-driven decision making.

Responsibilities

• Coordinate routine service scheduling with customers, subcontractors, and field operations.
• Dispatch emergency and repair work ensuring SLA adherence.
• Maintain ERP data accuracy and field order statuses.
• Communicate with customers and internal teams to resolve issues quickly.
• Assist with subcontractor scheduling and cost controls.
• Support with purchase orders and service coordination as needed.

Skills

Customer Service

Analytical thinking

Team collaboration

Independent work

Data-driven decisions

Excel

Problem solving

Education

High School Diploma or Equivalent

Tools

ERP System

Microsoft Excel

Microsoft Office

Job description

ORR Protection is seeking a Service Coordinator to work with customers, subcontractors, field operations and account managers to schedule routine service, emergency calls and repairs. You will ensure jobs meet SLAs and are scheduled efficiently to maximize profitability.

The role operates in an office setting under a safety-focused, customer‑oriented team environment, with opportunities for growth within ORR Protection.