Operations Scheduler & Dispatch Coordinator

HighGround; Bridgewater (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

Medical plans (four options)

Dental insurance

Vision insurance

FSA for medical/dependent care

HSA with high-deductible plans

Disability insurance

Life insurance $25,000

401(k) with 6% match

Paid time off

Paid holidays

Voluntary ancillary benefits

Job summary

Northeast Power Dry is seeking a dependable Customer Success Coordinator to manage daily schedules for our production team and serve as the link between customers, technicians, and internal departments. You will schedule crews, dispatch work, and maintain updates to ensure timely, accurate service delivery.

The role emphasizes strong organization, communication, and problem-solving in a fast-paced restoration and reconstruction environment.

Qualifications

• High school diploma or GED required.
• Previous dispatching or scheduling experience preferred.
• Ability to work 3:00 PM–11:00 PM, weekends 7:00 AM–4:00 PM, overtime as needed.

Responsibilities

• Manage and coordinate daily schedules for the project managers and production team.
• Schedule and dispatch technicians, work crews, equipment, and service vehicles.
• Maintain the production planner and fill scheduling gaps caused by cancellations or rescheduling.
• Plan efficient service routes based on technician availability, skill sets, customer needs, equipment requirements, and location.
• Monitor production schedules and routes throughout the day.
• Maintain attendance rosters for technicians and helpers.
• Coordinate vehicle and equipment movement.
• Answer customer calls promptly and assist with scheduling.
• Provide customers and internal departments with timely job updates.
• Work closely with Customer Service Coordinators to ensure each job is handled accurately and efficiently.
• Update job tickets and internal records as needed.
• Identify scheduling, productivity, or communication concerns and escalate as needed.

Skills

Scheduling

Dispatching

Customer service

Communication

Organization

Education

High school diploma or GED

Job description

Northeast Power Dry is seeking a dependable Customer Success Coordinator to manage daily schedules for our production team and serve as the link between customers, technicians, and internal departments. You will schedule crews, dispatch work, and maintain updates to ensure timely, accurate service delivery.

The role emphasizes strong organization, communication, and problem-solving in a fast-paced restoration and reconstruction environment.