Service Dispatch & Customer Care Coordinator

Control Freaks Hawaii; Kahului (HI); In loco; USD 48.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay based on experience

Paid time off & company holidays

Opportunities for growth & advancement

Ongoing training & professional dev.

Supportive team environment

Descrizione del lavoro

Control Freaks Hawaii is seeking a highly organized Service Coordinator to act as the central communication hub among customers, field technicians, and internal teams. The role includes scheduling, dispatching, and handling service requests from start to finish, with additional administrative and light warehouse duties.

The ideal candidate will excel in a fast-paced environment, possess strong communication skills, and balance customer needs with operational priorities.

Competenze

• Experience in service coordination, dispatching, or administrative support preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office and Google Workspace.
• Familiarity with scheduling/service management software.
• Ability to work independently and collaboratively within a team.
• Experience in construction, security, low-voltage systems, HVAC, electrical, or service-based industries is a plus.

Mansioni

• Receive, prioritize, and schedule incoming service requests.
• Dispatch field technicians and installers based on availability, skillset, location, and urgency.
• Maintain and adjust daily schedules to accommodate emergencies and changing priorities.
• Communicate service appointments, updates, and arrival times to customers.
• Monitor technician progress and provide logistical support as needed.
• Coordinate follow-up visits, warranty work, and recurring maintenance.

Conoscenze

Verbal & written communication

Organizational skills

Multitasking

Independent & team collaboration

MS Office & Google Workspace

Scheduling software

Problem solving

Customer service

Attention to detail

Descrizione del lavoro

Control Freaks Hawaii is seeking a highly organized Service Coordinator to act as the central communication hub among customers, field technicians, and internal teams. The role includes scheduling, dispatching, and handling service requests from start to finish, with additional administrative and light warehouse duties.

The ideal candidate will excel in a fast-paced environment, possess strong communication skills, and balance customer needs with operational priorities.