Service Dispatch Coordinator – Field Operations

LGSTX; Wilmington (OH); Presencial; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

LGSTX in Wilmington, OH seeks a Service Dispatcher to coordinate field service for powered conveyors and related equipment. You will review work orders, determine urgency, schedule and dispatch technicians, and record repairs and notes for each job.

Strong communication and customer service skills are essential. A HS diploma (or GED) with 1–3 years related experience, basic MS Office, and the ability to learn work order software are required.

Formación

• High school diploma or GED or equivalent experience.
• Excellent communications and customer service skills.
• Must be detail oriented.
• Basic knowledge of Microsoft Office.
• Ability to learn relevant work order management software.

Responsabilidades

• Review work orders and customer complaints, recording type and scope of service.
• Determine and schedule orders according to urgency.
• Receive check-in calls from service technicians and dispatch to jobsite.
• Inform technicians of work type and location and monitor progress to completion.
• Record repairs, installations, removals and notes for each job.
• Communicate professionally with customers and clients to ensure timely completion.

Conocimientos

Communication skills

Customer service

Detail oriented

Microsoft Office

Learn work order software

Educación

HS Diploma or GED

Herramientas

Work order management software

Descripción del empleo

LGSTX in Wilmington, OH seeks a Service Dispatcher to coordinate field service for powered conveyors and related equipment. You will review work orders, determine urgency, schedule and dispatch technicians, and record repairs and notes for each job.

Strong communication and customer service skills are essential. A HS diploma (or GED) with 1–3 years related experience, basic MS Office, and the ability to learn work order software are required.