LGS MHE CALL CTR ADMIN RE

LGSTX; Wilmington (OH); Presencial; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

LGSTX in Wilmington, OH seeks a Service Dispatcher to coordinate field service for powered conveyors and related equipment. You will review work orders, determine urgency, schedule and dispatch technicians, and record repairs and notes for each job.

Strong communication and customer service skills are essential. A HS diploma (or GED) with 1–3 years related experience, basic MS Office, and the ability to learn work order software are required.

Formación

• High school diploma or GED or equivalent experience.
• Excellent communications and customer service skills.
• Must be detail oriented.
• Basic knowledge of Microsoft Office.
• Ability to learn relevant work order management software.

Responsabilidades

• Review work orders and customer complaints, recording type and scope of service.
• Determine and schedule orders according to urgency.
• Receive check-in calls from service technicians and dispatch to jobsite.
• Inform technicians of work type and location and monitor progress to completion.
• Record repairs, installations, removals and notes for each job.
• Communicate professionally with customers and clients to ensure timely completion.

Conocimientos

Communication skills

Customer service

Detail oriented

Microsoft Office

Learn work order software

Educación

HS Diploma or GED

Herramientas

Work order management software

Descripción del empleo

The Rep. will dispatch service workers to install, service, and repair powered conveyor systems and other facility equipment for our customers by performing the following duties.

• Reviews work orders from departments or complaints from customers and records type and scope of service to be performed.
• Determines and schedules orders according to urgency.
• Receives check in calls from service technicians by telephone, or in person.
• Informs technicians of type and location of work to be performed and dispatches technicians to jobsite.
• Accurate recording of repairs, installation, removal of equipment and tech notes required on each job.
• Professionally communicates to both the customer and client to ensure job completed timely.
• Other duties as assigned.

What you need:

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Requires excellent communications and customer services skills.
• Must be detail oriented.
• Basic knowledge of Microsoft Office.
• The ability to learn relevant work order management software.

Preferred Skills:

• Prior Customer Service experience and/or Service Dispatch experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.