Houston Service Dispatcher: Scheduling & Tech Coordination

Lonestar Forklift, Inc.; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Medical, vision, and dental benefits

401K matching

Professional development opportunities

Job summary

Lonestar Forklift, Inc. in Houston, TX is seeking a Service Dispatcher to coordinate service jobs, schedule technicians, and ensure work meets customer needs efficiently.

This onsite role requires strong organizational skills, proficiency with MS Office and an ERP system, and excellent verbal and written communication with customers and internal teams. You will work with Service and Parts staff to optimize workloads, manage incoming leads, and uphold safety standards while delivering outstanding

Qualifications

• Experience with dispatching or scheduling.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong organizational and planning abilities.
• Customer-oriented mindset.
• Excellent verbal and written communication.
• Strong interpersonal skills with customers and colleagues.
• Ability to manage multiple demands concurrently.

Responsibilities

• Schedule, coordinate, and assign service jobs to Technicians.
• Manage new and ongoing work orders using an ERP system.
• Use the service scheduler to prioritize and schedule appointments.
• Communicate with Service and Parts teams to optimize workloads and meet customer needs.
• Manage incoming job leads using established processes.
• Maintain professional communication with customers.

Skills

Dispatching

MS Office

Organizational skills

Customer orientation

Communication skills

Interpersonal skills

Prioritization

Tools

ERP system

Job description

Lonestar Forklift, Inc. in Houston, TX is seeking a Service Dispatcher to coordinate service jobs, schedule technicians, and ensure work meets customer needs efficiently.

This onsite role requires strong organizational skills, proficiency with MS Office and an ERP system, and excellent verbal and written communication with customers and internal teams. You will work with Service and Parts staff to optimize workloads, manage incoming leads, and uphold safety standards while delivering outstanding