LGS MHE CALL CTR ADMIN RE

LGSTX Services; Wilmington (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

LGS MHE CALL CTR ADMIN RE in Wilmington, OH is seeking a full-time dispatcher to coordinate installation, service, and repair of powered conveyor systems and related equipment. You will review work orders, determine urgency, and dispatch technicians to job sites.

The role requires a high school diploma or GED, 1–3 years of related experience, strong communication skills, attention to detail, and basic Microsoft Office; familiarity with work order management software is a plus.

Qualifications

• High school diploma or GED; 1–3 years related experience and/or training; or equivalent combination of education and experience.
• Requires excellent communications and customer services skills.
• Must be detail oriented.
• Basic knowledge of Microsoft Office.
• The ability to learn relevant work order management software.

Responsibilities

• Reviews work orders from departments or complaints from customers and records type and scope of service to be performed.
• Determines and schedules orders according to urgency.
• Receives check in calls from service technicians by telephone, or in person.
• Informs technicians of type and location of work to be performed and dispatches technicians to jobsite.
• Accurate recording of repairs, installation, removal of equipment and tech notes required on each job.
• Professionally communicates to both the customer and client to ensure job completed timely.
• Other duties as assigned.

Skills

Customer service

Dispatch

Microsoft Office

Data entry

Education

High School Diploma/GED

Tools

Work order software

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

LGS MHE CALL CTR ADMIN RE

Locations

Showing 1 location

Wilmington, OH 45177, USA

• EQUIPTMENT MTC


• Full-Time


• Requisition #: LGSMH005056

Description

The Rep. will dispatch service workers to install, service, and repair powered conveyor systems and other facility equipment for our customers by performing the following duties.

• Reviews work orders from departments or complaints from customers and records type and scope of service to be performed.


• Determines and schedules orders according to urgency.


• Receives check in calls from service technicians by telephone, or in person.


• Informs technicians of type and location of work to be performed and dispatches technicians to jobsite.


• Accurate recording of repairs, installation, removal of equipment and tech notes required on each job.


• Professionally communicates to both the customer and client to ensure job completed timely.


• Other duties as assigned.

What you need:

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.


• Requires excellent communications and customer services skills.


• Must be detail oriented.


• Basic knowledge of Microsoft Office.


• The ability to learn relevant work order management software.

Preferred Skills:

• Prior Customer Service experience and/or Service Dispatch experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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