Dispatcher

Vaco by Highspring; Walbridge (OH); On-site; USD 33,062 - 35,817; Full time

Job summary

A leading service coordination company is hiring a Dispatcher in Walbridge, OH. The role involves coordinating service requests, assisting technicians, and ensuring high customer satisfaction. Candidates should have strong organization skills, active listening abilities, and three years of dispatch or administrative experience, preferably in a construction or service field. Experience with service software is a plus. This position offers competitive hourly pay between $24–$26, reflecting the skills required for effective service coordination.

Responsibilities

• Facilitate service requests from customers by coordinating with service technicians.
• Work with technicians to coordinate their schedules.
• Forecast future schedules for technicians.
• Communicate with customers to assure all commitments are met.
• Utilize service software for call setup and tech scheduling.
• Assist service technicians and project coordinators with purchase orders.
• Create service field quotes for technicians as needed.
• Maintain data from technicians’ mobile application.
• Resolve questions on completed service calls with accounting personnel.
• Assist project coordinators in scheduling technicians.
• Collaborate with multiple dispatchers for seamless operation.
• Review and update open service calls.
• Assist with tasks as directed by Dispatch Supervisor.

Skills

Strong organization skills

Active listening and effective communication

Adaptability and empathy

Ability to multi-task and remain calm under pressure

Attention to detail and strong follow-up

Teamwork and strong interpersonal skills

Proficiency in Microsoft Office and related computer skills

Education

High School diploma or GED

Three or more years of dispatch or administrative experience

Experience in a high-performance construction or service industry

Job description

Vaco is hiring a Dispatcher.

Location: Walbridge, OH

Compensation: $24–$26/hour

Responsibilities

• Facilitate service requests from customers by coordinating with service technicians and other personnel to ensure customer needs are addressed promptly.
• Work with technicians to coordinate their schedules and provide necessary information to complete service calls, preventive maintenance or projects.
• Forecast future schedules for technicians.
• Communicate with customers, both internal and external, to assure all commitments are met.
• Utilize service software for service call setup, tech scheduling, and updates.
• Assist service technicians and project coordinators with purchase orders.
• Create service field quotes for technicians as needed and generate service calls when approved.
• Maintain data from technicians’ mobile application.
• Work with service accounting personnel to resolve questions on completed service calls.
• Assist project coordinators in scheduling technicians for projects.
• Collaborate with multiple dispatchers to ensure seamless dispatch operation.
• Review and update open service calls.
• Assist with tasks as directed by Dispatch Supervisor.

Skills

• Strong organization skills
• Active listening and effective communication
• Adaptability and empathy
• Ability to multi‑task and remain calm under pressure
• Attention to detail and strong follow‑up
• Teamwork and strong interpersonal skills
• Proficiency in Microsoft Office and related computer skills

Education / Experience

• High School diploma or GED
• Three or more years of dispatch or administrative experience
• Experience in a high‑performance construction or service industry

Desired Additional Experience

• Previous dispatch experience (HVAC, 911, commercial truck, etc.)
• Ability to work effectively with multiple personalities and communicate accurately between customers and technicians
• Experience working in an open office setting with other dispatchers