Service & Dispatch Coordinator – Customer Care

Atlanta Forklifts, Inc.; Suwanee, Northern (GA, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Atlanta Forklifts, Inc. is seeking a Service Coordinator to be the first contact for customers seeking repair, to dispatch technicians, process payments, and manage service orders. The role requires 2–3 years of relevant experience, strong customer service, and proficient office software skills.

Based in Suwanee, GA, this on-site position involves coordinating field staff, maintaining logs, and supporting PM contracts. High school diploma or GED required; OT and payroll duties included.

Qualifications

• 2–3 years relevant experience.
• High School Diploma or GED.
• Proven customer service skills and ability to multitask.

Responsibilities

• Field customer calls/emails and dispatch all service technicians
• Post time daily and input into payroll system
• Open and close all work orders for service technicians
• Issue PO numbers for field service technicians and all non-shop job needs, keep track of open PO’s, and receipt-in when invoices arrive
• Process credit card payments when necessary
• Process filing of closed work orders
• Set up all new PM contracts in NDS
• Input all amendments for PM’s in NDS
• Run monthly reports
• Run PM list on the 1ST and 15TH of each month and give to designated technician
• Monitor all open work orders
• Maintain Dispatch Log

Skills

Customer service

Multitasking

Dispatching

Data entry

PO management

Vendor coordination

Microsoft Office

Education

High school diploma or GED

Tools

Payroll system

Job description

Atlanta Forklifts, Inc. is seeking a Service Coordinator to be the first contact for customers seeking repair, to dispatch technicians, process payments, and manage service orders. The role requires 2–3 years of relevant experience, strong customer service, and proficient office software skills.

Based in Suwanee, GA, this on-site position involves coordinating field staff, maintaining logs, and supporting PM contracts. High school diploma or GED required; OT and payroll duties included.