Service Dispatch & Admin Coordinator

Atlanta Forklifts, Inc.; Atlanta (GA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Atlanta Fork Lifts, Inc. is seeking a Service Coordinator who will be the first contact for customers seeking repair. You will dispatch service technicians, manage POs, payroll input, and monthly PM tasks, while tracking work orders with accuracy and professional communication.

Ideal candidates have 2–3 years in a similar role, strong customer service skills, and proficiency with MS Office and NDS. This on-site position supports TMHS operations in a fast-paced office environment.

Qualifications

• 2-3 years relevant experience.
• High School Diploma or GED required.
• Office environment experience preferred.

Responsibilities

• Field customer calls/emails and dispatch all service technicians.
• Post daily time in the payroll system.
• Open and close all work orders for service technicians.
• Issue and track purchase orders; receive invoices.
• Process credit card payments when needed.
• Set up PM contracts in NDS and input amendments.
• Run monthly reports and PM lists on schedule.
• Monitor open work orders and maintain the dispatch log.

Skills

Customer service skills

Open/close work orders

Maintain dispatch log

Input hours into payroll

Purchase orders

Coordinate technicians

Basic computer skills

Education

High School Diploma or GED

Tools

NDS

Job description

Atlanta Fork Lifts, Inc. is seeking a Service Coordinator who will be the first contact for customers seeking repair. You will dispatch service technicians, manage POs, payroll input, and monthly PM tasks, while tracking work orders with accuracy and professional communication.

Ideal candidates have 2–3 years in a similar role, strong customer service skills, and proficiency with MS Office and NDS. This on-site position supports TMHS operations in a fast-paced office environment.