APS Service Coordinator

Atlanta Fork Lifts Inc; Suwanee (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Atlanta Fork Lifts, Inc., doing business as Toyota Material Handling Systems (TMHS), is seeking a Service Coordinator who will be the first point of contact for customers seeking repair and will dispatch service technicians.

This role requires strong multitasking, good people skills, and the ability to manage work orders, PO numbers, payroll input, and monthly reporting in a busy office environment.

Qualifications

• 2-3 years relevant experience in an office/field coordination role.
• High School Diploma or GED is required.
• Strong customer service skills and ability to multitask in a busy environment.

Responsibilities

• Field customer calls/emails and dispatch all service technicians.
• Post time daily and input into payroll system.
• Open and close all work orders for service technicians.
• Issue PO numbers for field service technicians and track open POs and receipts.
• Process credit card payments when necessary and file closed work orders.
• Set up PM contracts in NDS and input amendments for PMs.
• Run monthly reports and PM lists on the 1st and 15th of each month.

Skills

Basic computer skills

Customer service

Open/close work orders

Maintain dispatch log

Input hours into payroll system

Maintain PO system

Coordinate technicians

Education

High School Diploma or GED

Tools

NDS

Payroll system

Job description

Description

SUMMARY

The Service Coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.

JOB DESCRIPTION

Field customer calls/emails and dispatch all service technicians

Post time daily and input into payroll system

Open and close all work orders for service technicians

Issue PO numbers for field service technicians and all non-shop job needs, keep track of open PO’s, and receipt-in when invoices arrive

Process credit card payments when necessary

Process filing of closed work orders

Set up all new PM contracts in NDS

Input all amendments for PM’s in NDS

Run monthly reports

Run PM list on the 1ST and 15TH of each month and give to designated technician

Monitor all open work orders

Maintain Dispatch Log

Requirements

SKILLS/RESPONSIBILITIES

• Basic computer skills: typing, NDS, Microsoft Word, Microsoft Excel, Powerpoint, etc.
• Ability to work with customers/excellent customer service skills, personable
• Open/close workorders
• Maintain dispatch log
• Input technician hours into payroll system
• Maintain purchase order system for vendor purchases
• Coordinate technicians

WORK EXPERIENCE REQUIREMENTS

2-3 years relevant experience

EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS

High School Diploma or GED

WORK CONDITIONS/PHYSICAL DEMANDS

This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop

area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal

manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job

includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned

to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, ("TMHS").

TMHS and Advanced Material

Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities.

TMHS reserves the right to amend or change responsibilities to meet business and organizational needs, as necessary.

Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace