APS Service Coordinator

Atlanta Fork Lifts, Inc.; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Atlanta Fork Lifts, Inc. is seeking a Service Coordinator to be the first point of contact for customers seeking equipment repair. The successful candidate will dispatch service technicians, manage time entries for payroll, and maintain accurate work orders and dispatch logs.

Ideal applicants have 2-3 years of relevant experience, strong customer service skills, and proficiency with NDS, Word, and Excel. This is a full-time office-based role with occasional shop-area activity.

Qualifications

• 2-3 years relevant experience in service coordination or dispatch.
• Cares about accuracy and timely processing of administrative tasks.
• High School Diploma or GED required.

Responsibilities

• Field customer calls/emails and dispatch service technicians.
• Post time daily and input into payroll system.
• Open and close all work orders for service technicians.
• Issue PO numbers for field service and vendors; track open POs and receipts.

Skills

Customer service

Dispatching

Multitasking

Typing

Excel

Education

High School Diploma or GED

Tools

NDS

Microsoft Word

Microsoft Excel

PowerPoint

Job description

SUMMARY

The Service Coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.

Job Type

Full-time

Job Description

• Field customer calls/emails and dispatch all service technicians
• Post time daily and input into payroll system
• Open and close all work orders for service technicians
• Issue PO numbers for field service technicians and all non-shop job needs, keep track of open PO's, and receipt-in when invoices arrive
• Process credit card payments when necessary
• Process filing of closed work orders
• Set up all new PM contracts in NDS
• Input all amendments for PM's in NDS
• Run monthly reports
• Run PM list on the 1ST and 15TH of each month and give to designated technician
• Monitor all open work orders
• Maintain Dispatch Log

Requirements

SKILLS/RESPONSIBILITIES

• Basic computer skills: typing, NDS, Microsoft Word, Microsoft Excel, Powerpoint, etc.
• Ability to work with customers/excellent customer service skills, personable
• Open/close workorders
• Maintain dispatch log
• Input technician hours into payroll system
• Maintain purchase order system for vendor purchases
• Coordinate technicians

Work Experience Requirements

2-3 years relevant experience

Education/Certification/License Requirements

High School Diploma or GED

WORK CONDITIONS/PHYSICAL DEMANDS

This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, ("TMHS"). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities. TMHS reserves the right to amend or change responsibilities to meet business and organizational needs, as necessary. Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace