Service Dispatch Coordinator

Gold Rush Gaming; Hoffman Estates (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Gold Rush Gaming seeks a Call Center Clerk to route and monitor repair and service requests, taking incoming calls from field service associates and customer locations. Under supervision, you will dispatch calls and communicate with management about issues, while maintaining professional relations with customers.

Responsibilities include data entry into dispatch reports and ensuring effective communication.

Qualifications

• Effective and concise written and oral communication skills required.
• Computer skills including e-mail, spreadsheets, database activity, and keyboarding are a must.

Responsibilities

• Take incoming calls from field service associates and customer locations, route and coordinate service requests.
• Dispatch service calls under the guidance of the Dispatch Supervisor.
• Maintain contact with customers and communicate with management regarding service issues.
• Input data into dispatch reports following procedures.

Skills

Communication

Computer skills

Data entry

Keyboarding

Education

High School diploma or GED

Job description

Gold Rush Gaming seeks a Call Center Clerk to route and monitor repair and service requests, taking incoming calls from field service associates and customer locations. Under supervision, you will dispatch calls and communicate with management about issues, while maintaining professional relations with customers.

Responsibilities include data entry into dispatch reports and ensuring effective communication.