Part-Time Dispatch & Customer Support Clerk

Gold Rush Amusements, Inc.; Hoffman Estates (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

Gold Rush Amusements, Inc. in Hoffman Estates, IL is seeking a part-time Call Center Clerk to support our service and customer teams. You will handle incoming calls, route and monitor repair and service requests, and maintain accurate records.

This role requires clear written and spoken communication, basic computer skills, and professional phone etiquette. A high school diploma or GED is required, and you should be comfortable working in a climate-controlled office environment.

Qualifications

• High School diploma or GED required.
• Strong written and verbal communication skills.
• Proficient with email, spreadsheets, and basic database tasks.
• Ability to operate a multi-line telephone system.

Responsibilities

• Takes incoming calls from field service associates and customers.
• Routes, coordinates and monitors repair and service requests.
• Maintains contact with customers and updates dispatch records.
• Inputs data into dispatch reports per procedures.
• Communicates with management regarding service issues and breakdowns.

Skills

Communication skills

Computer skills

Telephone etiquette

Education

High School diploma or GED

Job description

Gold Rush Amusements, Inc. in Hoffman Estates, IL is seeking a part-time Call Center Clerk to support our service and customer teams. You will handle incoming calls, route and monitor repair and service requests, and maintain accurate records.

This role requires clear written and spoken communication, basic computer skills, and professional phone etiquette. A high school diploma or GED is required, and you should be comfortable working in a climate-controlled office environment.