Call Center Clerk

Gold Rush Gaming; Hoffman Estates (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Gold Rush Gaming in Hoffman Estates, IL seeks a Call Center Clerk to handle incoming calls from field service associates and customer locations, route and monitor repair and service requests, and maintain contact with customers.

Under the Dispatch Supervisor, you will act as liaison between establishments and the service and collections departments, dispatch service calls, and input data into dispatch reports.

Qualifications

• High School diploma or GED required.
• Strong written and verbal communication skills.
• Proficient in email, spreadsheets, and basic database use.

Responsibilities

• Take incoming calls from field service associates and customers.
• Route, coordinate, and monitor repair and service requests.
• Maintain contact with customers.
• Input data into the dispatch report and communicate with management about service issues.

Skills

Written and oral communication

Computer skills

Data entry

Education

High School diploma or GED

Tools

Email

Spreadsheets

Database access

Job description

As a Call Center Clerk your main tasks will include taking incoming calls from our field service associates and customer locations, routing, coordinating and monitoring repair and service requests, and maintaining contact with our customers.

Position Summary

Under the guidance of the Dispatch Supervisor, acts as liaison between establishments and the service and collections departments and effectively dispatches service calls.

Essential Functions:

• Operates communication equipment efficiently to properly communicate to drivers the Gold Rush locations in need of service.
• Answers multi-line telephone and maintains a professional office environment and professional relations with internal and external customers.
• Inputs data into the dispatch report in accordance with procedures.
• Effective communication with management regarding service issues and breakdowns.

Education

• High School diploma or GED required.

Knowledge, Skills & Abilities:

• Effective and concise written and oral communication skills required.
• Computer skills including e-mail, spreadsheets, database activity, and keyboarding are a must

Physical Requirements:

• Ability to sit for a minimum of 8 hours
• Must have adequate vision capabilities to perform job duties
• Must have reliable transportation

Environmental Working Conditions:

• Ability to work with others in limited space capacity