Dispatch & Service Coordination Specialist

Gold Rush Gaming; Hoffman Estates (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Gold Rush Gaming in Hoffman Estates, IL seeks a Call Center Clerk to handle incoming calls from field service associates and customer locations, route and monitor repair and service requests, and maintain contact with customers.

Under the Dispatch Supervisor, you will act as liaison between establishments and the service and collections departments, dispatch service calls, and input data into dispatch reports.

Qualifications

• High School diploma or GED required.
• Strong written and verbal communication skills.
• Proficient in email, spreadsheets, and basic database use.

Responsibilities

• Take incoming calls from field service associates and customers.
• Route, coordinate, and monitor repair and service requests.
• Maintain contact with customers.
• Input data into the dispatch report and communicate with management about service issues.

Skills

Written and oral communication

Computer skills

Data entry

Education

High School diploma or GED

Tools

Email

Spreadsheets

Database access

Job description

Gold Rush Gaming in Hoffman Estates, IL seeks a Call Center Clerk to handle incoming calls from field service associates and customer locations, route and monitor repair and service requests, and maintain contact with customers.

Under the Dispatch Supervisor, you will act as liaison between establishments and the service and collections departments, dispatch service calls, and input data into dispatch reports.