Call Center Clerk Part Time

Gold Rush Gaming; Hoffman Estates (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Gold Rush Gaming seeks a Call Center Clerk to route and monitor repair and service requests, taking incoming calls from field service associates and customer locations. Under supervision, you will dispatch calls and communicate with management about issues, while maintaining professional relations with customers.

Responsibilities include data entry into dispatch reports and ensuring effective communication.

Qualifications

• Effective and concise written and oral communication skills required.
• Computer skills including e-mail, spreadsheets, database activity, and keyboarding are a must.

Responsibilities

• Take incoming calls from field service associates and customer locations, route and coordinate service requests.
• Dispatch service calls under the guidance of the Dispatch Supervisor.
• Maintain contact with customers and communicate with management regarding service issues.
• Input data into dispatch reports following procedures.

Skills

Communication

Computer skills

Data entry

Keyboarding

Education

High School diploma or GED

Job description

As a Call Center Clerk your main tasks will include taking incoming calls from our field service associates and customer locations, routing, coordinating and monitoring repair and service requests, and maintaining contact with our customers.

Position Summary

Under the guidance of the Dispatch Supervisor, acts as liaison between establishments and the service and collections departments and effectively dispatches service calls.

Essential Functions:

• Operates communication equipment efficiently to properly communicate to drivers the Gold Rush locations in need of service.
• Answers multi-line telephone and maintains a professional office environment and professional relations with internal and external customers.
• Inputs data into the dispatch report in accordance with procedures.
• Effective communication with management regarding service issues and breakdowns.

Education

• High School diploma or GED required.

Knowledge, Skills & Abilities:

• Effective and concise written and oral communication skills required.
• Computer skills including e-mail, spreadsheets, database activity, and keyboarding are a must

Physical Requirements:

• Ability to sit for a minimum of 8 hours
• Must have adequate vision capabilities to perform job duties
• Must have reliable transportation

Environmental Working Conditions:

• Ability to work with others in limited space capacity