Call Center Clerk Part Time

Gold Rush Amusements, Inc.; Hoffman Estates (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

Gold Rush Amusements, Inc. in Hoffman Estates, IL is seeking a part-time Call Center Clerk to support our service and customer teams. You will handle incoming calls, route and monitor repair and service requests, and maintain accurate records.

This role requires clear written and spoken communication, basic computer skills, and professional phone etiquette. A high school diploma or GED is required, and you should be comfortable working in a climate-controlled office environment.

Qualifications

• High School diploma or GED required.
• Strong written and verbal communication skills.
• Proficient with email, spreadsheets, and basic database tasks.
• Ability to operate a multi-line telephone system.

Responsibilities

• Takes incoming calls from field service associates and customers.
• Routes, coordinates and monitors repair and service requests.
• Maintains contact with customers and updates dispatch records.
• Inputs data into dispatch reports per procedures.
• Communicates with management regarding service issues and breakdowns.

Skills

Communication skills

Computer skills

Telephone etiquette

Education

High School diploma or GED

Job description

PART TIME CALL CENTER CLERK

As a Call Center Clerk your main tasks will include taking incoming calls from our field service associates and customer locations, routing, coordinating and monitoring repair and service requests, and maintaining contact with our customers.

Position Summary

Under the guidance of the Dispatch Supervisor, acts as liaison between establishments and the service and collections departments and effectively dispatches service calls.

Essential Functions

• Operates communication equipment efficiently to properly communicate to drivers the Gold Rush locations in need of service.
• Answers multi-line telephone and maintains a professional office environment and professional relations with internal and external customers.
• Inputs data into the dispatch report in accordance with procedures.
• Effective communication with management regarding service issues and breakdowns.

Education

• High School diploma or GED required.

Knowledge, Skills & Abilities

• Effective and concise written and oral communication skills required.
• Computer skills including e-mail, spreadsheets, database activity, and keyboarding are a must
• Professional telephone etiquette

Physical Requirements

• Ability to sit for a minimum of 8 hours
• Must have adequate vision capabilities to perform job duties
• Must have reliable transportation

Environmental Working Conditions

• Ability to work with others in limited space capacity
• Climate controlled