Service & Dispatch Coordinator

Yitaltg; Buffalo (NY); On-site; USD 30,307 - 38,572; Full time

Job summary

Alta Equipment Group seeks a Service Administrator at the Buffalo, NY branch to manage work orders, scheduling, billing queries, dispatch support and payroll duties. The role requires strong customer service, proficient MS Office skills and the ability to coordinate with technicians and clients.

Responsibilities include opening/closing orders, organizing transportation, answering calls, and supporting back‑up for various admin tasks. Equal opportunity employer, based in Buffalo.

Qualifications

• Customer service experience is highly preferred.
• Strong computer skills and working knowledge of Microsoft Word, Excel and Outlook.
• Previous ERP experience is a plus.
• Excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all coworkers and customers.
• Intermediate language skills to read, interpret and write routine reports and correspondence.
• Basic math and reasoning abilities for standard transactions.

Responsibilities

• Opening and closing work orders for all types of customers.
• Scheduling transportation for equipment movements to a branch and/or customer.
• Answering the phone and providing customer service.
• Research billing and invoicing questions and provide solutions.
• Assist with dispatching service technicians.
• Assist with technician and office payroll.
• Cross‑train with other admin staff to provide back‑up in all positions.
• Perform other office and service duties as assigned by Management.

Skills

Customer service

Verbal communication

Written communication

Time management

Ability to follow instructions

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP experience

Job description

Alta Equipment Group seeks a Service Administrator at the Buffalo, NY branch to manage work orders, scheduling, billing queries, dispatch support and payroll duties. The role requires strong customer service, proficient MS Office skills and the ability to coordinate with technicians and clients.

Responsibilities include opening/closing orders, organizing transportation, answering calls, and supporting back‑up for various admin tasks. Equal opportunity employer, based in Buffalo.