Service Administrator

Yitaltg; Buffalo (NY); On-site; USD 30,307 - 38,572; Full time

Job summary

Alta Equipment Group seeks a Service Administrator at the Buffalo, NY branch to manage work orders, scheduling, billing queries, dispatch support and payroll duties. The role requires strong customer service, proficient MS Office skills and the ability to coordinate with technicians and clients.

Responsibilities include opening/closing orders, organizing transportation, answering calls, and supporting back‑up for various admin tasks. Equal opportunity employer, based in Buffalo.

Qualifications

• Customer service experience is highly preferred.
• Strong computer skills and working knowledge of Microsoft Word, Excel and Outlook.
• Previous ERP experience is a plus.
• Excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all coworkers and customers.
• Intermediate language skills to read, interpret and write routine reports and correspondence.
• Basic math and reasoning abilities for standard transactions.

Responsibilities

• Opening and closing work orders for all types of customers.
• Scheduling transportation for equipment movements to a branch and/or customer.
• Answering the phone and providing customer service.
• Research billing and invoicing questions and provide solutions.
• Assist with dispatching service technicians.
• Assist with technician and office payroll.
• Cross‑train with other admin staff to provide back‑up in all positions.
• Perform other office and service duties as assigned by Management.

Skills

Customer service

Verbal communication

Written communication

Time management

Ability to follow instructions

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP experience

Job description

Service Administrator – our Material Handling division – Buffalo, NY branch.

Responsibilities

• Opening and closing work orders for all types of customers
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Answering the phone and providing customer service
• Research billing and invoicing questions and provide solutions.
• Assist with dispatching service technicians.
• Assist with technician and office payroll.
• Cross‑train with other admin staff to provide back‑up in all positions
• Various other office and service duties as assigned by Management

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills – Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills – Basic: Ability to add and subtract two‑digit numbers and to multiply and divide with 10–100–100. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability – Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Compensation

Compensation Range: $22.00-28.00 per hour. This range is regarding base pay only and does not include benefits and potential bonuses. Overall compensation will be determined based on factors such as geographical location, skillset, education, and experience.

Location

Buffalo, NY branch.

EEO Statement

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!