Service Operations Coordinator - Dispatch & Billing

ALTG; Bow, Northern (NH, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

ALTG in Bow, NH seeks a full-time Service Administrator to manage work orders, scheduling, and customer inquiries. The role supports dispatching technicians and payroll, requiring strong MS Word/Excel/Outlook skills and customer service experience.

Ideal candidates communicate clearly, manage time well, and can read/interpret safety and operating manuals. Previous ERP experience is a plus.

Qualifications

• Customer service experience preferred.
• Strong computer skills; Word/Excel/Outlook required; ERP experience a plus.
• Excellent verbal and written communication skills.
• Good time management and ability to interact with coworkers and customers.
• Ability to read and interpret documents; write routine reports.

Responsibilities

• Open and close work orders for all customers.
• Schedule transportation for equipment moves.
• Answer phones and provide customer service.
• Research billing and invoicing questions and provide solutions.
• Assist dispatching service technicians and payroll.

Skills

Customer service

Microsoft Word

Excel

Outlook

ERP experience

Verbal communication

Time management

Reading & interpretation

Reasoning ability

Math basics

Tools

Microsoft Word

Excel

Outlook

Job description

ALTG in Bow, NH seeks a full-time Service Administrator to manage work orders, scheduling, and customer inquiries. The role supports dispatching technicians and payroll, requiring strong MS Word/Excel/Outlook skills and customer service experience.

Ideal candidates communicate clearly, manage time well, and can read/interpret safety and operating manuals. Previous ERP experience is a plus.