Service Administrator & Dispatch Coordinator

Alta Equipment Group; Buffalo (NY); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Training

Benefits package

401(k) with match

Competitive wages

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group's Material Handling division in Buffalo, NY is seeking a full-time Service Administrator to join our team. You will open and close work orders, coordinate transportation, answer calls, and assist with dispatching technicians to ensure timely service and customer satisfaction.

Strong computer skills (Word, Excel, Outlook) and excellent communication are required; ERP experience is a plus.

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.
• Mathematical Skills - Basic: ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's; use units of American money and weight, volume, and distance.
• Reasoning Ability - Basic: ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Responsibilities

• Opening and closing work orders for all types of customers.
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer.
• Answering the phone and providing customer service.
• Research billing and invoicing questions and provide solutions.
• Assist with dispatching service technicians.
• Assist with technician and office payroll.
• Cross train with other admin staff to provide back‑up in all positions.
• Various other office and service duties as assigned by Management.

Skills

Customer service

Communication

Time management

Language skills

Mathematical skills

Reasoning ability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP experience

Job description

Alta Equipment Group's Material Handling division in Buffalo, NY is seeking a full-time Service Administrator to join our team. You will open and close work orders, coordinate transportation, answer calls, and assist with dispatching technicians to ensure timely service and customer satisfaction.

Strong computer skills (Word, Excel, Outlook) and excellent communication are required; ERP experience is a plus.