Service Coordinator

Patterson Companies Careers; Los Angeles (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Patterson Dental is seeking a TechEdge Service Coordinator responsible for dispatching and scheduling service requests with a high degree of autonomy in resource planning. The role requires coordinating service technicians, triaging calls, and maintaining service orders throughout their lifecycle.

Ideal candidates have 2–5 years in dispatch or customer service, strong communication, and proficiency with Microsoft 365 and SAP CRM.

Qualifications

• Associates degree or higher preferred or 2–5 years equivalent industry experience.
• Strong customer service orientation with dispatching experience and excellent written and verbal communication.
• Strong planning, organization, multitasking, and attention to detail.
• Ability to learn and contribute to branch team environment; proficient with Microsoft 365 and SAP CRM.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently for all scheduled service.
• Monitors service orders and manages life cycle of service orders (create, edit, complete, invoice).
• Reconciles CRM reports monthly.
• Collaborates with Branch Procurement Specialist on planning.
• Demonstrates Patterson values and professionalism.
• Performs other service coordinator duties as assigned.

Skills

Customer service

Dispatching

Communication

Organization

Multitasking

Detail oriented

Education

Associates degree or higher

Tools

Microsoft 365

SAP CRM

Job description

Job Summary

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Triages calls and inquiriesfrom customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on amonthly basis.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other service coordinator duties as assigned.

Job Qualifications

Minimum Qualifications:

• Associates degree or higherpreferred or 2-5 years equivalent industry experience.
• Expresses strong customer serviceorientation or related dispatching experience through excellent written and verbal/phone communication skills.
• Has strong organizational andmulti-tasking skills, demonstrates sound judgment and excellentdecision-making abilities, and shows a great attention to detail.
• Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
• Possesses strong planning andorganizational skills, both written and verbal.
• Uses technology with efficiency,including Microsoft 365 and SAP CRM platforms.

Preferred Qualifications:

• 1-3 years dispatching and customerservice experience, with previous experience in the Dental industry preferred.
• Previous working experience with project or resource coordination.
• Bookkeeping/accounting experience preferred.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $25.05 - $32.55