TechEdge Service Coordinator

Patterson Companies; Cincinnati (OH); On-site; USD 32,000 - 41,000; Full time

Job summary

Patterson Dental is hiring a TechEdge Service Coordinator in Ohio. You will triage calls, assign and schedule service requests, and efficiently manage resources for all scheduled work.

You will also monitor orders, handle the lifecycle of service orders, and reconcile CRM reports monthly while collaborating with the Branch Procurement Specialist on planning. The role requires strong customer service skills, solid organizational abilities, and proficiency with Microsoft 365 and SAP CRM.

Qualifications

• Associates degree or higher preferred, or 2–5 years of equivalent industry experience.
• Strong customer service orientation with excellent written and verbal communication.
• Excellent organization, multitasking, judgment and attention to detail.
• Ability to contribute to team environment and learn new skills.
• Strong planning and organizational skills, both written and verbal.
• Proficient with technology, including Microsoft 365 and SAP CRM.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or personnel.
• Manages resources efficiently for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service orders (creates, edits, completes and invoices).
• Reconciles CRM reports on a monthly basis.
• Works with Branch Procurement Specialist on resource and project planning.
• Demonstrates commitment to Patterson values and professionalism.
• Performs other service coordinator duties as assigned.

Skills

Customer service

Dispatching experience

Organizational skills

Multi-tasking

Microsoft 365

SAP CRM

Education

Associates degree or higher

2-5 years industry experience

Tools

Microsoft 365

SAP CRM

Job description

Job Summary

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Triages calls and inquiriesfrom customers.

• Assigns and schedules service requests from clients or company personnel.

• Manages resources efficiently and effectively for all scheduled service.

• Monitors service orders assigned to technicians.

• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).

• Reconciles various CRM reports on amonthly basis.

• Works closely with the Branch Procurement Specialist(s) with resource and project planning.

• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.

• Performs other service coordinator duties as assigned.

Job Qualifications

Minimum Qualifications:

• Associates degree or higherpreferred or 2-5 years equivalent industry experience.

• Expresses strong customer serviceorientation or related dispatching experience through excellent written and verbal/phone communication skills.

• Has strong organizational andmulti-tasking skills, demonstrates sound judgment and excellentdecision-making abilities, and shows a great attention to detail.

• Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.

• Possesses strong planning andorganizational skills, both written and verbal.

• Uses technology with efficiency,including Microsoft 365 and SAP CRM platforms.

Preferred Qualifications:

• 1-3 years dispatching and customerservice experience, with previous experience in the Dental industry preferred.

• Previous working experience with project or resource coordination.

• Bookkeeping/accounting experience preferred.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $23.17 - $30.13