Strategic Service Dispatch & Scheduling Specialist

Patterson Dental Supply, Inc.; Kentucky; On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Medical benefits

Wellness program

401(k) match

Paid time off

Holiday pay

Volunteer time off

Educational assistance

Parental/adoption leave

LifeWorks

Patterson Perks Program

Job summary

Patterson Dental Supply, Inc. is seeking a TechEdge Service Coordinator to manage the dispatch and scheduling of service requests. You will plan resources for service technicians and oversee the lifecycle of service orders, ensuring timely invoicing and CRM report accuracy.

The role emphasizes autonomy in resource planning and collaboration with branch teams, with a focus on delivering professional service aligned with Patterson values.

Qualifications

• Associates degree or higher preferred or 2–5 years of industry experience.
• Strong customer service orientation and dispatching experience with excellent communication.
• Good organization, multitasking, and sound judgment with attention to detail.
• Ability to contribute to a team environment and learn new skills.
• Strong planning and verbal/written communication skills with technology use.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently for all scheduled service.
• Monitors service orders assigned to technicians.
• Creates, edits, completes and invoices service orders.
• Reconciles CRM reports monthly and supports planning.

Skills

Customer service orientation

Dispatching experience

Excellent communication

Organizational skills

Attention to detail

Team collaboration

Education

Associates degree or higher preferred

Tools

Microsoft 365

SAP CRM

Job description

Patterson Dental Supply, Inc. is seeking a TechEdge Service Coordinator to manage the dispatch and scheduling of service requests. You will plan resources for service technicians and oversee the lifecycle of service orders, ensuring timely invoicing and CRM report accuracy.

The role emphasizes autonomy in resource planning and collaboration with branch teams, with a focus on delivering professional service aligned with Patterson values.