TechEdge Service Coordinator

Patterson Companies; City of Rochester (NY); On-site; USD 31,918 - 39,082; Full time

Job summary

A leading dental service provider is seeking a TechEdge Service Coordinator in Rochester, NY. This role involves dispatching service requests and requires excellent communication and organizational skills. Candidates should have an Associate's degree or equivalent experience. The compensation range for this position is between $23.17 and $28.37 per hour, accounting for experience and skills.

Qualifications

• Minimum of an Associate's degree or 2-5 years equivalent experience.
• Strong customer service orientation and communication skills.
• Ability to multi-task and demonstrate attention to detail.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests.
• Manages resources efficiently for all scheduled service.

Skills

Customer service orientation

Communication skills

Organizational skills

Multi-tasking

Technology efficiency

Education

Associate's degree or higher

Tools

Microsoft 365

SAP CRM

Job description

Job Summary

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoices service orders).
• Reconciles various CRM reports on a monthly basis.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other service coordinator duties as assigned.

Job Qualifications

Minimum Qualifications:

• Associate's degree or higher preferred or 2-5 years equivalent industry experience.
• Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision‑making abilities, and shows a great attention to detail.
• Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
• Possesses strong planning and organizational skills, both written and verbal.
• Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.

Preferred Qualifications:

• 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
• Previous working experience with project or resource coordination.
• Bookkeeping/accounting experience preferred.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $23.17 - $28.37