Strategic Service Scheduler & Resource Planner

Patterson Companies; Cincinnati (OH); On-site; USD 32,000 - 41,000; Full time

Job summary

Patterson Dental is hiring a TechEdge Service Coordinator in Ohio. You will triage calls, assign and schedule service requests, and efficiently manage resources for all scheduled work.

You will also monitor orders, handle the lifecycle of service orders, and reconcile CRM reports monthly while collaborating with the Branch Procurement Specialist on planning. The role requires strong customer service skills, solid organizational abilities, and proficiency with Microsoft 365 and SAP CRM.

Qualifications

• Associates degree or higher preferred, or 2–5 years of equivalent industry experience.
• Strong customer service orientation with excellent written and verbal communication.
• Excellent organization, multitasking, judgment and attention to detail.
• Ability to contribute to team environment and learn new skills.
• Strong planning and organizational skills, both written and verbal.
• Proficient with technology, including Microsoft 365 and SAP CRM.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or personnel.
• Manages resources efficiently for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service orders (creates, edits, completes and invoices).
• Reconciles CRM reports on a monthly basis.
• Works with Branch Procurement Specialist on resource and project planning.
• Demonstrates commitment to Patterson values and professionalism.
• Performs other service coordinator duties as assigned.

Skills

Customer service

Dispatching experience

Organizational skills

Multi-tasking

Microsoft 365

SAP CRM

Education

Associates degree or higher

2-5 years industry experience

Tools

Microsoft 365

SAP CRM

Job description

Patterson Dental is hiring a TechEdge Service Coordinator in Ohio. You will triage calls, assign and schedule service requests, and efficiently manage resources for all scheduled work.

You will also monitor orders, handle the lifecycle of service orders, and reconcile CRM reports monthly while collaborating with the Branch Procurement Specialist on planning. The role requires strong customer service skills, solid organizational abilities, and proficiency with Microsoft 365 and SAP CRM.