Service Coordinator

Patterson Companies Careers; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Patterson Companies is seeking a TechEdge Service Coordinator to manage the dispatch and scheduling of service requests for technicians. The role requires professional autonomy in resource planning to optimize service delivery.

Responsibilities include triaging customer inquiries, coordinating service orders, and ensuring accurate lifecycle management from creation through invoicing. Strong organizational and communication skills are essential.

Qualifications

• Associates degree or higher preferred or 2-5 years industry experience
• Strong customer service orientation demonstrated through communication
• Excellent organizational, multi-tasking, and decision-making abilities
• Ability to learn and improve skills; proactive team contributor
• Strong planning and written/verbal communication skills
• Proficient with Microsoft 365 and SAP CRM platforms

Responsibilities

• Triages calls and inquiries from customers
• Assigns and schedules service requests
• Manages resources for all scheduled service
• Monitors service orders assigned to technicians
• Creates, edits, completes and invoices service orders
• Reconciles CRM reports on a monthly basis
• Collaborates with Branch Procurement Specialist for planning
• Upholds Patterson values and professional conduct
• Performs other service coordinator duties as assigned

Skills

Customer service

Organizational skills

Multi-tasking

Problem solving

Education

Associate's degree or higher

Tools

Microsoft 365

SAP CRM

Job description

Job Summary

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Triages calls and inquiriesfrom customers.

• Assigns and schedules service requests from clients or company personnel.

• Manages resources efficiently and effectively for all scheduled service.

• Monitors service orders assigned to technicians.

• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).

• Reconciles various CRM reports on amonthly basis.

• Works closely with the Branch Procurement Specialist(s) with resource and project planning.

• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.

• Performs other service coordinator duties as assigned.

Job Qualifications

Minimum Qualifications:

• Associates degree or higherpreferred or 2-5 years equivalent industry experience.

• Expresses strong customer serviceorientation or related dispatching experience through excellent written and verbal/phone communication skills.

• Has strong organizational andmulti-tasking skills, demonstrates sound judgment and excellentdecision-making abilities, and shows a great attention to detail.

• Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.

• Possesses strong planning andorganizational skills, both written and verbal.

• Uses technology with efficiency,including Microsoft 365 and SAP CRM platforms.

Preferred Qualifications:

• 1-3 years dispatching and customerservice experience, with previous experience in the Dental industry preferred.

• Previous working experience with project or resource coordination.

• Bookkeeping/accounting experience preferred.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $23.17 - $30.13