Service Dispatch & Scheduling Coordinator

Patterson Dental Supply, Inc.; Los Angeles (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Match

PTO

Holiday Pay

Volunteer Time Off

Educational Assistance

Parental & Adoption Leave

Employee Assistance Program

Patterson Perks

Job summary

Patterson Dental Supply, Inc. is seeking a TechEdge Service Coordinator in Los Angeles to professionally dispatch and schedule service requests. You will manage resource planning and oversee the life cycle of service orders from creation to invoicing.

Join a people-first culture with strong benefits and opportunities for growth. The role emphasizes autonomy, customer service, and coordination with branch teams to ensure timely service delivery.

Qualifications

• Associates degree or 2–5 years industry experience.
• Strong customer service orientation with excellent written and verbal communication.
• Organizational skills and attention to detail; able to multitask.
• Ability to learn and contribute to team environment.
• Proficient with Microsoft 365 and SAP CRM.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoices).
• Reconciles various CRM reports monthly.
• Works with Branch Procurement Specialist(s) on resource and project planning.
• Demonstrates commitment to Patterson values and professionalism.
• Performs other service coordinator duties as assigned.

Skills

Excellent customer service

Dispatching experience

Service scheduling

Resource planning

CRM reporting

Education

Associates degree or 2–5 years industry experience

Tools

Microsoft 365

SAP CRM

Job description

Patterson Dental Supply, Inc. is seeking a TechEdge Service Coordinator in Los Angeles to professionally dispatch and schedule service requests. You will manage resource planning and oversee the life cycle of service orders from creation to invoicing.

Join a people-first culture with strong benefits and opportunities for growth. The role emphasizes autonomy, customer service, and coordination with branch teams to ensure timely service delivery.