Service Dispatch & Scheduling Specialist

Patterson Companies Careers; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Patterson Companies is seeking a TechEdge Service Coordinator to manage the dispatch and scheduling of service requests for technicians. The role requires professional autonomy in resource planning to optimize service delivery.

Responsibilities include triaging customer inquiries, coordinating service orders, and ensuring accurate lifecycle management from creation through invoicing. Strong organizational and communication skills are essential.

Qualifications

• Associates degree or higher preferred or 2-5 years industry experience
• Strong customer service orientation demonstrated through communication
• Excellent organizational, multi-tasking, and decision-making abilities
• Ability to learn and improve skills; proactive team contributor
• Strong planning and written/verbal communication skills
• Proficient with Microsoft 365 and SAP CRM platforms

Responsibilities

• Triages calls and inquiries from customers
• Assigns and schedules service requests
• Manages resources for all scheduled service
• Monitors service orders assigned to technicians
• Creates, edits, completes and invoices service orders
• Reconciles CRM reports on a monthly basis
• Collaborates with Branch Procurement Specialist for planning
• Upholds Patterson values and professional conduct
• Performs other service coordinator duties as assigned

Skills

Customer service

Organizational skills

Multi-tasking

Problem solving

Education

Associate's degree or higher

Tools

Microsoft 365

SAP CRM

Job description

Patterson Companies is seeking a TechEdge Service Coordinator to manage the dispatch and scheduling of service requests for technicians. The role requires professional autonomy in resource planning to optimize service delivery.

Responsibilities include triaging customer inquiries, coordinating service orders, and ensuring accurate lifecycle management from creation through invoicing. Strong organizational and communication skills are essential.