Service Dispatch & Client Care Coordinator

Epika Fleet Services; East Liverpool (OH); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off and company holidays

Growth opportunities

Job summary

M.E.S.O., Inc. is seeking an Account Manager to serve as the central hub for our service operations, coordinating daily schedules for mobile technicians and ensuring smooth workflow across teams.

You will process parts requests, provide customers with clear timelines, maintain databases, and assist with service invoices. The role rewards accuracy, teamwork, and proactive communication in a fast-paced environment.

Qualifications

• Strong organizational skills with ability to balance multiple priorities.
• Excellent clear, professional communication with customers.
• Experience in service coordination, dispatch, or customer support in fleet/service industries preferred.

Responsibilities

• Own the schedule - coordinate daily schedules for mobile service technicians.
• Support the field - process parts requests and ensure technicians have what they need.
• Keep customers informed - provide timely updates on timelines and service expectations.
• Maintain accuracy - update customer databases with current information and service details.
• Bridge communication - act as the link between customers, technicians, and department managers.
• Support accounting - provide accurate maintenance contract billing information and assist with service invoices.

Skills

Organizational skills

Communication

Service coordination

Dispatch experience

Team player

Attention to detail

Job description

M.E.S.O., Inc. is seeking an Account Manager to serve as the central hub for our service operations, coordinating daily schedules for mobile technicians and ensuring smooth workflow across teams.

You will process parts requests, provide customers with clear timelines, maintain databases, and assist with service invoices. The role rewards accuracy, teamwork, and proactive communication in a fast-paced environment.