Account Manager - Service Coordination & Customer Success

MESO Inc.; East Liverpool (OH); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off and company holidays

Growth opportunities

Job summary

M.E.S.O., Inc is seeking an Account Manager to streamline service operations in a fast-paced environment. You will coordinate daily schedules for mobile service technicians, handle parts requests, and ensure timely updates to customers and internal teams.

The role emphasizes accuracy in scheduling, billing, and documentation, with a collaborative team approach and strong communication skills to support ongoing customer relationships.

Qualifications

• Strong organizational skills with the ability to balance multiple priorities.
• Excellent communication skills — clear, professional, and customer-focused.
• Experience in service coordination, dispatch, or customer support within the equipment, trucking, or fleet service industry (preferred).
• A team player who thrives in a collaborative, fast-moving environment.
• Detail-oriented mindset with a commitment to accuracy in scheduling, billing, and documentation.

Responsibilities

• Own the schedule – manage and coordinate daily schedules for our mobile service technicians
• Support the field – process parts requests and ensure technicians have what they need to get the job done right
• Keep customers informed – provide clear updates on timelines, lead-times, and service expectations
• Maintain accuracy – update customer databases with current information and service details
• Bridge communication – serve as the link between customers, technicians, and department managers
• Support accounting – provide accurate maintenance contract billing information and prepare service invoices

Skills

Strong organizational skills

Excellent communication

Service coordination experience

Team player

Detail-oriented

Job description

M.E.S.O., Inc is seeking an Account Manager to streamline service operations in a fast-paced environment. You will coordinate daily schedules for mobile service technicians, handle parts requests, and ensure timely updates to customers and internal teams.

The role emphasizes accuracy in scheduling, billing, and documentation, with a collaborative team approach and strong communication skills to support ongoing customer relationships.