National Account Dispatch Coordinator (Service Scheduling)

BME Services; New Jersey; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Top Pay: $22-$27 per hour

Medical – Dental – Vision Benefits (No

80 Hours of Vacation to Start

Company-Paid Life Insurance Policy

401(k) Plan with Company Match

Job summary

BME Services is seeking a National Account Coordinator to organize technician schedules, prioritize service requests, and ensure timely service delivery. The role emphasizes strong dispatching experience and outstanding customer service in a fast-paced environment.

You will communicate with customers, maintain records, collaborate with technicians and management, and participate in an on-call rotation to support after-hours scheduling. Proficiency in Microsoft Office and BuildOps is a plus.

Qualifications

• Prior experience in customer service in a commercial environment.
• Experience in coordinator, scheduling, or administrative support roles.
• Strong customer service and client communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent organizational and multitasking abilities.
• Ability to prioritize competing demands in a fast-paced environment.
• Willingness to participate in an on-call rotation.
• Experience in the service, construction, HVAC, plumbing, electrical, or related trades industry is a plus!
• Familiarity with BuildOps software is a plus!
• Experience filling warranties is a plus!

Responsibilities

• Prioritize service requests and enter into dispatch system.
• Communicate with customers regarding scheduling, updates, and service status.
• Manage and adjust schedules to accommodate urgent needs.
• Maintain accurate records and documentation within company systems.
• Collaborate with technicians and management to maximize efficiency and customer satisfaction.
• Participate in an on-call rotation to support after-hours scheduling and dispatch needs.
• Ensure service calls are completed in a timely and organized manner.
• Maintain assigned accounts and serve as the primary contact with the customer.

Skills

Customer service

Scheduling

Communication

Organization

Multitasking

On-call

Tools

BuildOps

Microsoft Office

Job description

BME Services is seeking a National Account Coordinator to organize technician schedules, prioritize service requests, and ensure timely service delivery. The role emphasizes strong dispatching experience and outstanding customer service in a fast-paced environment.

You will communicate with customers, maintain records, collaborate with technicians and management, and participate in an on-call rotation to support after-hours scheduling. Proficiency in Microsoft Office and BuildOps is a plus.