Service Dispatch & Customer Care Specialist

Sammons Industrial, LLC; Dothan (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

ESOP

Competitive pay

401(k)

Tuition reimbursement

Paid holidays & time off

Health & wellness benefits

Safety boot program

Job summary

Sammons Industrial, LLC in Dothan, AL, is seeking a Customer Service Advisor to coordinate service calls and keep customers informed. You’ll dispatch technicians, monitor orders, and collaborate with multiple teams to resolve issues quickly. The role requires a high school diploma, 5+ years in customer service or operations, and strong communication.

Proficiency in Microsoft Office and PO experience are a plus; ESOP and bonus opportunities are part of our compensation culture.

Qualifications

• High school diploma required; technical school or college education preferred.
• 5+ years of customer service, operations, or similar experience.
• Strong communication, organization, multitasking, and attention to detail.
• Microsoft Office proficiency; service order, invoicing, or purchase order experience is a plus.

Responsibilities

• Dispatch and coordinate technicians based on schedules, skills, and customer needs while providing timely service updates.
• Monitor work orders, technician productivity, maintenance schedules, and service performance to keep jobs moving.
• Manage service documentation, quotes, purchase orders, invoicing details, and customer approvals accurately and on time.
• Partner with Service, Sales, Rental, Parts, and other teams to support customers and resolve issues quickly.

Skills

Customer service experience

Communication

Organization

Multitasking

Attention to detail

Education

High school diploma

Technical school preferred

Tools

Microsoft Office

Service order / PO experience

Job description

Sammons Industrial, LLC in Dothan, AL, is seeking a Customer Service Advisor to coordinate service calls and keep customers informed. You’ll dispatch technicians, monitor orders, and collaborate with multiple teams to resolve issues quickly. The role requires a high school diploma, 5+ years in customer service or operations, and strong communication.

Proficiency in Microsoft Office and PO experience are a plus; ESOP and bonus opportunities are part of our compensation culture.