Service Writer & Dispatcher | ESOP-Owned, On-Site

Sammons Industrial, LLC; New Braunfels (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k)

Training and Tuition Reimbursement

Paid Holidays and Time Off

Health and Wellness Benefits

Tool Benefits, PPE/Uniforms, Safety Bo

Job summary

Sammons Industrial, LLC is seeking a Customer Service Advisor/Dispatcher to connect customers with service technicians, keep operations on track, and ensure timely, high-quality service. You’ll manage orders, invoicing details, and maintenance agreements while coordinating with multiple teams to deliver an excellent customer experience.

Ideal candidates have a high school diploma (tech education preferred) and 5+ years in customer service or operations, with strong communication and

Qualifications

• High school diploma or equivalent required; technical education preferred.
• 5+ years in customer service or operations with invoicing/service orders experience.

Responsibilities

• Schedule and dispatch technicians; monitor repair progress and update customers.
• Manage service orders, quotes, purchase orders, invoicing details, and maintenance agreements.
• Coordinate with service leadership to track productivity and ensure safety and standards.
• Foster relationships across Service, Sales, Parts, Rental, and other teams to ensure smooth operations.

Skills

Customer service

Scheduling

Dispatching

Communication

Microsoft Office

Education

High school diploma or equivalent

Technical school/college education preferred

Tools

MS Office

Job description

Sammons Industrial, LLC is seeking a Customer Service Advisor/Dispatcher to connect customers with service technicians, keep operations on track, and ensure timely, high-quality service. You’ll manage orders, invoicing details, and maintenance agreements while coordinating with multiple teams to deliver an excellent customer experience.

Ideal candidates have a high school diploma (tech education preferred) and 5+ years in customer service or operations, with strong communication and