Remote Service Dispatch & Technician Coordination

Briggs Industrial Solutions, Inc.; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

ESOP (Employee Stock Ownership Plan)

Tuition reimbursement

Work/Life Balance

Paid holidays and time off

Health and wellness benefits

Tool benefits and PPE

Life and short-term disability

Job summary

Sammons Industrial is seeking a dispatch and customer service professional to coordinate technicians, manage work orders, and ensure timely communication with customers. You’ll support technicians with information and materials to perform work safely and efficiently, while collaborating with multiple internal teams.

Ideal candidates have strong organizational skills, 5+ years in related roles, and proficiency with MS Office.

Qualifications

• 5+ years of customer service, technician dispatch, operations, or similar experience.
• Strong customer service and communication skills in a fast-paced environment.
• Excellent organization, attention to detail, and multitasking abilities.
• Familiarity with service processes and business systems; MS Office proficiency is a plus.

Responsibilities

• Coordinate and dispatch technicians based on certifications, skills, and customer needs, updating customers on schedules, progress, quotes, approvals, and delays.
• Monitor technician productivity, work orders, service agreements, vehicles, and billing to keep operations running smoothly.
• Collaborate with technicians, service leadership, Sales, Rental, Parts, and finance teams to resolve issues and identify service opportunities.
• Maintain accurate service information, support technician performance, assist with quotes, and respond promptly to inquiries.

Skills

Customer service

Dispatch

Communication

Organization

Attention to detail

Team collaboration

MS Office

Tools

Microsoft Word

Excel

PowerPoint

Job description

Sammons Industrial is seeking a dispatch and customer service professional to coordinate technicians, manage work orders, and ensure timely communication with customers. You’ll support technicians with information and materials to perform work safely and efficiently, while collaborating with multiple internal teams.

Ideal candidates have strong organizational skills, 5+ years in related roles, and proficiency with MS Office.