Service Advisor/ Technician Dispatch

Briggs Industrial Solutions, Inc.; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

ESOP (Employee Stock Ownership Plan)

Tuition reimbursement

Work/Life Balance

Paid holidays and time off

Health and wellness benefits

Tool benefits and PPE

Life and short-term disability

Job summary

Sammons Industrial is seeking a dispatch and customer service professional to coordinate technicians, manage work orders, and ensure timely communication with customers. You’ll support technicians with information and materials to perform work safely and efficiently, while collaborating with multiple internal teams.

Ideal candidates have strong organizational skills, 5+ years in related roles, and proficiency with MS Office.

Qualifications

• 5+ years of customer service, technician dispatch, operations, or similar experience.
• Strong customer service and communication skills in a fast-paced environment.
• Excellent organization, attention to detail, and multitasking abilities.
• Familiarity with service processes and business systems; MS Office proficiency is a plus.

Responsibilities

• Coordinate and dispatch technicians based on certifications, skills, and customer needs, updating customers on schedules, progress, quotes, approvals, and delays.
• Monitor technician productivity, work orders, service agreements, vehicles, and billing to keep operations running smoothly.
• Collaborate with technicians, service leadership, Sales, Rental, Parts, and finance teams to resolve issues and identify service opportunities.
• Maintain accurate service information, support technician performance, assist with quotes, and respond promptly to inquiries.

Skills

Customer service

Dispatch

Communication

Organization

Attention to detail

Team collaboration

MS Office

Tools

Microsoft Word

Excel

PowerPoint

Job description

Remote Type: You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you.

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k) Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

How You’ll Make a Difference

You’ll help create the kind of service experience that keeps customers coming back. From coordinating technicians and communicating repair updates to keeping work orders and billing on track, you’ll bring organization, urgency, and genuine care to every interaction. Just as importantly, you’ll help our technicians succeed by making sure they have the information and support they need to do great work safely and efficiently.

What You’ll Do

• Coordinate and dispatch technicians based on certifications, skills, and customer needs while keeping customers informed about schedules, repair progress, quotes, approvals, and delays.
• Keep service operations moving by monitoring technician productivity, work orders, maintenance agreements, service vehicles, open repairs, invoicing, purchase orders, and department performance measures.
• Partner with technicians, Service leadership, Sales, Rental, Parts, Accounts Receivable, Accounts Payable, and other teams to solve problems, identify service opportunities, and deliver a smooth customer experience.
• Maintain accurate service information and documentation, support technician performance improvement, assist with service quotes, and respond promptly and professionally to customer phone and email inquiries.

What You’ll Bring

• 5+ years of customer service, technician dispatch, operations, or similar experience.
• Strong customer service and communication skills, with the ability to balance the needs of customers and technicians in a fast-moving environment.
• Excellent organization, attention to detail, and multitasking skills, with the ability to work independently and handle priorities with a sense of urgency.
• Confidence working with service processes and business systems, including Microsoft Word, Excel, and PowerPoint; experience with service orders, invoices, purchase orders, expense tracking, or payroll preparation is a plus.

Why You’ll Love Working with Us

Join a team where integrity, safety, hard work, and taking care of people aren’t just words—they’re how we do business. Be part of a company with more than 130 years of history, stability, and experience, while helping us continue building what comes next. Do meaningful work alongside people who value teamwork, reliability, and doing right by our customers and one another.

Job Details

Pay Type: Salary Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity. We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail