Senior Service Dispatch & Advisor

Sammons Warehouse Solutions; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

401(k)

Training and tuition reimbursement

Health and wellness benefits

Time off and holidays

ESOP ownership

Job summary

Sammons Industrial is seeking a skilled dispatcher and customer service professional in Orlando. You will coordinate technician dispatch, track work orders, and ensure timely updates to customers while supporting billing, quotes, and approvals.

The role emphasizes accuracy, teamwork, and safety. Ideal candidates bring 5+ years in service/operations with strong communication, organization, and MS Office skills.

Qualifications

• 5+ years of customer service, technician dispatch, operations, or similar experience.
• Strong customer service and communication skills in a fast-moving environment.
• Excellent organization and attention to detail with the ability to multitask.

Responsibilities

• Coordinate and dispatch technicians based on certifications, skills, and customer needs.
• Monitor productivity, work orders, service agreements, and invoicing to keep operations moving.
• Collaborate with Service leadership, Sales, Rental, Parts, and finance to deliver a smooth customer experience.
• Maintain accurate service information and respond promptly to inquiries.

Skills

Customer service

Dispatch

Operations

Communication

MS Office skills

Tools

Microsoft Word

Excel

PowerPoint

Job description

Sammons Industrial is seeking a skilled dispatcher and customer service professional in Orlando. You will coordinate technician dispatch, track work orders, and ensure timely updates to customers while supporting billing, quotes, and approvals.

The role emphasizes accuracy, teamwork, and safety. Ideal candidates bring 5+ years in service/operations with strong communication, organization, and MS Office skills.