Service Desk Technician — Windows, Mac, & Mobile Support

Visium Resources, Inc.; Sanford (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology service provider is seeking a Service Desk Technician for an on-site position in Sanford, FL. Responsibilities include managing customer requests, providing technical support for both Windows and Mac operating systems, and ensuring efficient application usage. The ideal candidate will have an associate degree in Computer Technology or comparable experience, along with certifications such as Microsoft and CompTIA. Strong customer service skills and the ability to troubleshoot diverse IT issues are essential for this role.

Qualifications

• Associate degree in Computer Technology or equivalent experience.
• Knowledge of Microsoft and CompTIA certifications is preferred.

Responsibilities

• Take customer requests for technology services and repair.
• Provide technical support for Windows and Mac OS.
• Manage and prioritize incoming requests from users.

Skills

Windows Operating Systems

Apple iOS

Microsoft Office 365 Administration

Microsoft System Center Configuration Manager

Printer Network Connectivity Deployment

Service Desk Plus experience

Enhanced Customer Service

Effective De-escalation Skills

Education

Associate degree in Computer Technology

Microsoft and CompTIA certifications

Job description

A technology service provider is seeking a Service Desk Technician for an on-site position in Sanford, FL. Responsibilities include managing customer requests, providing technical support for both Windows and Mac operating systems, and ensuring efficient application usage. The ideal candidate will have an associate degree in Computer Technology or comparable experience, along with certifications such as Microsoft and CompTIA. Strong customer service skills and the ability to troubleshoot diverse IT issues are essential for this role.