Service Desk Technician - IT Support & Remote Assistance

Generis Tek Inc; Nashville (TN); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Generis Tek Inc. seeks a Contract Service Desk Personnel in Nashville, TN for a 12-month engagement. The role emphasizes IT call center support, AD management, iOS deployment, and remote assistance to resolve technical issues quickly.

Responsibilities include printer administration, ticket handling in ServiceNow, and remote support via RDP and MS Teams. The candidate should be comfortable with moderate call volumes and urgent problem resolution in a fast-paced environment.

Qualifications

• IT help desk and call center experience preferred.
• Strong troubleshooting and ticketing skills.
• Ability to manage multiple tasks and priorities.

Responsabilités

• Handle IT service desk calls with steady customer focus.
• Perform printer administration and troubleshooting.
• Navigate Active Directory to reset passwords and unlock accounts.
• Support iOS devices, set up phones/iPads, and manage deployments.
• Troubleshoot applications and use remote support tools (RDP, MSRA).
• Assist with ServiceNow ticket creation, assignment, and tracking.

Connaissances

IT support

Customer service

Problem solving

Outils

Active Directory

VPN

RDP

MS Teams

ServiceNow

Printer management

iOS deployment

Description du poste

Generis Tek Inc. seeks a Contract Service Desk Personnel in Nashville, TN for a 12-month engagement. The role emphasizes IT call center support, AD management, iOS deployment, and remote assistance to resolve technical issues quickly.

Responsibilities include printer administration, ticket handling in ServiceNow, and remote support via RDP and MS Teams. The candidate should be comfortable with moderate call volumes and urgent problem resolution in a fast-paced environment.