Onsite IT Service Desk Analyst - 12 Month Contract

Spectraforce Technologies, Inc.; Nashville (TN); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Spectraforce Technologies, Inc. is seeking a Service Desk Analyst to support end-users onsite in Nashville, TN.

The role requires strong customer service skills, IT aptitude, and the ability to handle moderate call volumes in a 12-month contract. Responsibilities include printer administration, Active Directory management, iOS management, video conferencing support, network and application troubleshooting, remote assistance, hardware deployment, and ServiceNow ticket handling.

Qualifications

• Strong customer service and communication skills required.
• Experience in IT call center environment preferred.
• Able to manage call volume and prioritize issues.

Responsabilités

• Printer administration and troubleshooting: manage print queues.
• Active Directory management: navigate OUs, lookup attributes, reset passwords, unlock accounts.
• iOS management, support, deployment: set up devices, reset accounts and network settings.
• Video conferencing support: WebEx, MS Teams, Cisco Presence solutions.
• Network troubleshooting: VPN, LTE, Wi‑Fi, differentiate internal vs external issues.
• Application troubleshooting: resolve account permissions, compatibility, browser vs installed issues.
• Remote support: MSRA, RDP, TEAMS, Webex.
• Hardware deployment.
• ServiceNow: ticket management and assignment.

Connaissances

Customer service

Communication

Problem solving

Call center experience

Outils

Active Directory

ServiceNow

VPN

RDP

WebEx

MS Teams

Cisco WebEx

Description du poste

Spectraforce Technologies, Inc. is seeking a Service Desk Analyst to support end-users onsite in Nashville, TN.

The role requires strong customer service skills, IT aptitude, and the ability to handle moderate call volumes in a 12-month contract. Responsibilities include printer administration, Active Directory management, iOS management, video conferencing support, network and application troubleshooting, remote assistance, hardware deployment, and ServiceNow ticket handling.