Service Desk Technician — Mission-Driven IT Support (Nashville)

Enable Resource Group Llc; Brentwood, Nashville (TN, TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Fantastic company culture

3 weeks of PTO & major holidays

401k with a match

Growth opportunities

And much more!

Job summary

Enable Resource Group is seeking a mission-minded Service Desk Technician to join our growing team in Nashville. You will troubleshoot and resolve client technology issues, provide remote and on-site support as needed, and engage directly with church and partner staff to deliver reliable IT services.

Ideal candidates have 1–3 years IT support or a technical degree, strong Microsoft 365 and AD/Entra ID skills, ticketing experience, and a customer-first mindset.

Qualifications

• 1–3 years in IT support or a bachelor’s degree in a technical area.
• Proficiency with Microsoft 365 applications.
• Experience creating and managing users in Active Directory/Entra ID.
• Working knowledge of ticketing systems and Windows OS.
• Ability to pass a background check.

Responsibilities

• Serve as the initial point of contact for clients seeking remote technical assistance.
• Build client relationships through active listening and empathetic behavior.
• Contribute to a collaborative team environment.
• Discover and implement resolutions successfully and efficiently through critical thinking skills.
• Tailor explanations of complex technical concepts to meet clients where they are, empowering them.

Skills

Microsoft 365

AD/Entra ID

Ticketing systems

Windows OS

Customer service

Education

Bachelor's degree in a technical area

Tools

ConnectWise

Datto/Kaseya

Job description

Enable Resource Group is seeking a mission-minded Service Desk Technician to join our growing team in Nashville. You will troubleshoot and resolve client technology issues, provide remote and on-site support as needed, and engage directly with church and partner staff to deliver reliable IT services.

Ideal candidates have 1–3 years IT support or a technical degree, strong Microsoft 365 and AD/Entra ID skills, ticketing experience, and a customer-first mindset.