IT Help Desk Technician — Desk-Side & Remote Support

THE

Nashville (TN)

Hybrid

USD 45,000 - 52,000

Full time

5 days ago

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Benefits offered by this job

401k with match

Healthcare

Paid time off

Parental leave

Commuter benefits

Professional development

Job summary

THE·TEAM is seeking a Tier 1 Help Desk Technician in Nashville, in-person hours 9:00 AM–6:00 PM, Monday–Friday with a rotational on-call weekend shift. You will deliver frontline IT support and ensure a positive end-user experience across desk-side and remote channels.

Strong customer service and clear communication are essential to resolve issues efficiently. Candidates should have 1–3+ years in IT support, experience with Microsoft 365 and Windows/macOS, and familiarity with Active Directory,

Qualifications

1–3+ years of IT support or help desk experience.
Customer-focused with strong communication skills.
Experience with M365 and Windows/macOS environments.
Familiarity with Active Directory and identity tools like Okta.
Experience with ticketing systems such as Freshservice.
Basic knowledge of device management tools.

Responsibilities

Provide frontline technical support to end users via desk-side and remote channels.
Deliver a high-quality customer service experience in every interaction.
Troubleshoot hardware, software, and access-related issues.
Log, track, and manage requests in Freshservice or similar systems.
Escalate incidents when needed and ensure timely resolution.
Assist with user account setup and offboarding tasks.
Support password resets, access requests, and permissions management.
Document issues and resolutions clearly for knowledge base.
Collaborate with IT team on complex problems.