Service Desk Personnel

Generis Tek Inc; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Generis Tek Inc. seeks a Contract Service Desk Personnel in Nashville, TN for a 12-month engagement. The role emphasizes IT call center support, AD management, iOS deployment, and remote assistance to resolve technical issues quickly.

Responsibilities include printer administration, ticket handling in ServiceNow, and remote support via RDP and MS Teams. The candidate should be comfortable with moderate call volumes and urgent problem resolution in a fast-paced environment.

Qualifications

• IT help desk and call center experience preferred.
• Strong troubleshooting and ticketing skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Handle IT service desk calls with steady customer focus.
• Perform printer administration and troubleshooting.
• Navigate Active Directory to reset passwords and unlock accounts.
• Support iOS devices, set up phones/iPads, and manage deployments.
• Troubleshoot applications and use remote support tools (RDP, MSRA).
• Assist with ServiceNow ticket creation, assignment, and tracking.

Skills

IT support

Customer service

Problem solving

Tools

Active Directory

VPN

RDP

MS Teams

ServiceNow

Printer management

iOS deployment

Job description

We have Contract role Service Desk Personnel for client at Nashville Tennessee. Please let me know if you or any of your friends would be interested in this position.

Project Duration : 12 Months

JOB DESCRIPTION

• IT Call Center Experience preferred


• Able to handle call volume of up to 30 calls per day.


• Printer Administration and Troubleshooting


• Server Print Queue, and local Queues

Active Directory Management

• Able to navigate Different OUs


• Able to look up attributes


• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

• Setting up new phones/Ipads


• Resetting iTunes accounts


• MS Teams


• Cisco Presence video solutions


• Internal vs external


• VPN


• LTE


• Wi fi

Application Troubleshooting

• Compatibility settings

Remote support

• MSRA


• RDP


• TEAMs


• Hardware Deployment

ServiceNow

• Ticket management


• Ticket assignment