Service Desk Specialist – ITIL‑Driven Help Desk Pro

General Dynamics Information Technology, Inc.; Arlington (VA); Hybrid; USD 34.000 - 46.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Comprehensive benefits

401(k) with company match

Paid time off

Zusammenfassung

General Dynamics Information Technology, Inc. is seeking a Service Desk Specialist to deliver timely, professional IT support within a fast-paced, ITIL-oriented environment.

You will collaborate with IT professionals and end users to resolve technical issues across hardware, software, and networks, while maintaining clear documentation and top-notch customer service. You will manage high-volume tickets, provide regular status updates, and participate in knowledge-base improvements.

Qualifikationen

• Education: High School Diploma. Associate or bachelor’s preferred
• Experience: 2+ years of related experience
• Experience supporting intermediate-level Microsoft Office applications, IE, SharePoint, Java, Adobe Acrobat
• Experience with ITSM ticketing systems (ServiceNow or Remedy)
• Active SECRET clearance at time of hire and ability to maintain SECRET clearance

Aufgaben

• Provide IT operations support using an ITSM ticketing system (ServiceNow or Remedy).
• Resolve incidents and service requests with minimal escalation.
• Install, configure, repair computer hardware/software and support end users.
• Provide advanced technical interpretation across networks, software, hardware, and configurations.
• Train end users on proper use of hardware/software.
• Maintain documentation and knowledge base for service desk processes.

Kenntnisse

Customer Support

Help Desk Support

Microsoft Windows

Technical Issues

Ticketing Systems

Ausbildung

High School Diploma

Associate or Bachelor’s preferred

Tools

Microsoft Office

SharePoint

Java

Adobe Acrobat

Outlook/Exchange

ServiceNow

Remedy

Active Directory

SCCM/MECM

DoD STIGs/IAVMs

ACAS

Jobbeschreibung

General Dynamics Information Technology, Inc. is seeking a Service Desk Specialist to deliver timely, professional IT support within a fast-paced, ITIL-oriented environment.

You will collaborate with IT professionals and end users to resolve technical issues across hardware, software, and networks, while maintaining clear documentation and top-notch customer service. You will manage high-volume tickets, provide regular status updates, and participate in knowledge-base improvements.