Service Desk Specialist - IT Support & ITIL Focus

D.A. Davidson Companies; Chicago (IL); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Company 401(k) and ESOP

Paid holidays

Professional Development Opportunities

Tuition Reimbursement

Discounted personal insurance

Charitable gift-matching

Davidson Day of Giving

Job summary

D.A. Davidson Companies is seeking an IT Service Desk professional to support users across the organization. You will respond to incidents, triage requests, and escalate when needed to maintain security and service levels.

The role emphasizes strong customer service, clear communication, and adherence to ITIL processes. A Bachelor's degree in IT or equivalent experience is preferred, with opportunities for certification within one year.

Qualifications

• Bachelor's degree or equivalent IT support experience.
• Proficient with Microsoft Office and Windows operating systems.
• Experience with service desk software and ticketing systems.
• Excellent communication and customer-service skills.

Responsibilities

• Respond to incidents and requests in person or by phone.
• Resolve or escalate issues to appropriate teams.
• Assist employees with devices, applications, and security credentials.
• Adhere to ITIL principles and service levels.
• Collaborate with teammates to improve support processes.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Time management

Attention to detail

Self-motivation

Organizational skills

Analytical thinking

Escalation triage

Education

Bachelor's degree in IT or related field

Tools

ITSM ticketing systems

Microsoft Office

Job description

D.A. Davidson Companies is seeking an IT Service Desk professional to support users across the organization. You will respond to incidents, triage requests, and escalate when needed to maintain security and service levels.

The role emphasizes strong customer service, clear communication, and adherence to ITIL processes. A Bachelor's degree in IT or equivalent experience is preferred, with opportunities for certification within one year.